![]() Once you get the letter with feedback, you can further process it. A new email window will be opened, with a pre-entered email address of your store (the one that you enter into the Company email field in Settings → General → Store Profile). Upon receiving this email your customer can click the “Give feedback” link. It will help to establish and develop long-lasting relations. These emails show customers that their opinion matters and that you care if they are satisfied with their shopping experience. If your shipping generally takes more or less time, you can update your send time accordingly. If you don’t specify related products but still want to enable this automated email campaign, Ecwid will pick related products automatically.įeedback request is sent four weeks after the order status is changed to "Shipped" or one day after the order status is changed to "Delivered" (in case such email hasn't been sent yet). You can manually assign three related products to each of your items in your Catalog to form logical product combos. A customer will see that there are products in your store complementing their order and will have a good reason to come back and buy. It contains the description of the order and products that a customer may also like. Order confirmation with related products is sent right after an order is placed. This will increase the chances that a customer comes back and buys from you. You can enhance the email efficiency by adding a discount coupon to it. Each email contains a list of products the customer left in the cart and a button to complete an order. Use them all or choose only those that suit your business goals.įavorite products reminder is sent 3 days after a client added products to their Favorites, but hasn’t bought them.Ībandoned cart reminder is sent 2 hours after a customer added products to a cart and specified their email address at checkout. There are different types of automated marketing emails your store can send.
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